Customer Service
At Wimberly Anne’s Apparel + Gifts, we’re here to make your shopping experience smooth, enjoyable, and stress-free. If you have any questions or need assistance, our team is happy to help.
📩 Contact Us
-
We aim to respond to all inquiries within 24–48 business hours.
🛍️ Orders & Shipping
-
Once your order is placed, you’ll receive a confirmation email.
-
A second email with tracking information will be sent when your order ships.
-
Processing time is typically 1–3 business days, unless otherwise stated.
🔄 Returns & Exchanges
-
Returns and exchanges are accepted within 3 days of receiving your order.
-
Items must be unworn, unwashed, and in original condition with tags attached.
-
Store credits will be issued for returns and must be used within the same calendar year.
-
For exchanges, if the new item is of greater value, the customer is responsible for the difference.
💳 Store Credits
-
Store credits are issued via email and can be applied at checkout.
-
Credits are valid for one year from the date issued and cannot be redeemed for cash.
📦 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can make it right.
⭐ Our Promise
We value each customer and strive to provide exceptional service every step of the way. Your satisfaction is our priority, and we look forward to helping you feel confident and beautiful in your purchases!